Atlanta residents have many options in public transportation today. What they may not know is the good old-fashioned taxi cab service, Checker Cab, has implemented new customer service technology to ensure their customers get the smoothest ride possible. This family-owned business has been around for nearly five decades, but continues to update their business to keep up with the trends and raise the bar on their service quality. Check out these methods Checker Cab is using to surprise and delight their customers every day.
A big factor in high quality customer service in the public transportation industry is security – both for passengers and the drivers of the vehicles. Checker Cab understands the importance of incorporating safety into every ride, which is why every Checker taxi includes a security camera and panic button. TaxiCam takes a photo every time a cab door is opened, and the pictures are stored in a secure format to ensure evidence of any potential problems is preserved properly. Cabs are also equipped with VerifEye technology that effectively tracks the taxis throughout the city.
The rates for Checker Cab are plainly listed on the company’s website, so you know what your fare will be before you ever call for your first taxi. In addition, every Checker cab offers a personal information monitor (PIM) that allows you to pay from the privacy and convenience of the back seat of the cab. Checker accepts both cash and credit card payments – the PIM sports an easy swipe option so you can pay yourself using your card. This eliminates the worry over double swiping or other methods used by identity thieves. In addition, an app allows passengers to pay for their ride up front, if they choose.
Checker Cab utilizes Taxi Magic, an app that allows users to book taxi rides in advance and even pay up front. Those who get the app can book their taxi right from their phone or mobile device, and then track the cab as it makes its way to the passenger’s location. Passengers can also pay for their ride by phone and receive an eReceipt for their fare. The app lets passengers choose from among all participating cab services in the Atlanta area, including Checker Cab. Convenience of a mobile app raises customer service from Checker Cab to the next level.
Checker Cab has also improved their customer service by expanding their service options. In addition to basic cab rides, customers can use the taxi service to send packages from one destination in Atlanta to another quickly and safely. The company also provides roadside assistance for stranded motorists, which includes transportation to a safe location and/or battery jumps. In addition, Checker Cab now features four handicap-access vehicles on the roads of Atlanta for disabled passengers.
Checker Cab may be an established company, but it offers innovative service options to its customers. By keeping up with the latest trends in the service and public transportation industries, this company has successfully brought the highest possible level of service to its customers in the Atlanta area.